The top 5 messaging apps for Android

Text messaging had become the most popular way of modern communication when more and more people gained access to the Internet and its power. And there are many good reasons for that: it’s quick, easy, and doesn’t require much time, effort, and specialized equipment to type a few words and send to your colleagues, friends, or family. Its high popularity led to the growing demand for mobile software, also required to be quick, easy to use, and light in weight. That’s why today we’d like to introduce you to the top messenger apps for Android and their benefits for your business. Let’s start!

The top 5 messaging apps for Android

Why do you need a messaging app for business?

We live in the age of fast-developing technologies. And this influences each sphere, starting from our personal lives to the global industries. To become successful and, what is more, to stay one, we should adapt quickly to the changes of our modern world and start adopting the technologies it offers. What is more, implementing them in the business sphere is not only crucial for any company’s development but also stimulates effectiveness and helps to build a close-knit team of professionals.

Enterprises that start using business messaging platforms witness a significant digital transformation. This confers many benefits and opportunities both for a company and for a customer, reducing expenses on phone calls, which is the most expensive communication channel. Customers deal with digital means of communication more often and that, in turn, makes them rely on them and be more willing to use the help of chatbots and automated services. In a word, business messaging has a positive impact on customer service. 

Let’s highlight other reasons for starting using it:

  • Chats build closer and intimate relationships: most people feel more comfortable texting in a chat than talking in person or over the phone. They are willing to share more in writing than orally because they feel less responsible and have more time to think over their answers.
  • Acquire more customers: the statistics show that people that have a chance to contact a company and discuss any questions they have are more likely to become clients of this company and promote it among their acquaintances.
  • Reduce expenses: most messaging apps are free of charge, but their paid plans are also affordable and cost less than traditional phone calls (especially international ones).
  • Save time on issue resolution: when a company uses a modern and effective platform for instant messaging, its employees have the possibility to engage in several chats at once and solve issues more quickly and efficiently.
  • Higher client satisfaction and your rating: when clients have the possibility to talk with a company’s representative and talk successfully and over a reliable platform, they are highly satisfied with the provided service and share this positive experience with their friends or colleagues, bringing lots of new clients and earning you a good reputation.

Benefits of business messaging for your clients

Along with indisputable advantages for business, instant messaging can bring a lot of pleasant things to its clients. The most important of them are their loyalty, positive experience, and satisfaction with your products and services. 

Living in the world of smartphones, more and more customers prefer using mobile apps and websites over desktops. It’s highly convenient when you’re on the road or just don’t have a laptop at hand. The statistics approve of that fact. The research conducted by Stat Counter claims that 52% of all web traffic now comes from mobiles. That’s why if you don’t provide a positive mobile experience, you’ll put your business development in jeopardy. Just look at the following stats:

  • 52% of users say they feel disappointed if the company’s site has a poorly developed mobile version.
  • 55% of clients note that a bad mobile experience makes them less likely to engage with a company.
  • 66% of customers claim that a poor website experience hurts their general opinion of the brand.

That’s why it’s so important not only to work hard on creating a mobile-responsive design on your website but also to provide the possibility to contact your company via various apps and platforms for messaging. By the way, you can integrate them with the website and solve two problems at once!

Now, take a look at the major benefits a business messaging app can bring to your customers:

  • Modern services offer a wide range of features for instant messaging and sharing files, making it really easy to exchange not only text information but also visual content. It’s really useful for customers, for example, when they need to share some documents or receipts. 
  • Customers can use their own preferred means of communication in case you offer a broad range of channels and apps where they can contact you. Also, they are given a chance to answer at their own pace.
  • There are no endless queues and long waiting times, especially if you offer chatbot support. Human support is useful for challenging issues that cannot be resolved in a minute or require many actions to perform. But chatbots come in handy for basic questions or actions that don’t require special assistance.
  • Clients gain access to the whole conversation history. This means they don’t have to remember every little detail of the previous deals and issues and can easily look through the message history and find all the necessary information, documents, or anything they need.

Business messaging use: common examples

1. Customer support

Usually, it takes one conversation with a company’s representative to decide whether you want to be their client. The main reason for this is not the delivery terms or a product cost, but the support provided (or not provided).

Fortunately, there are different variants to eliminate this problem. For example, expanding your support team, providing them with various means for communication with clients (via calls, messaging, or email), and deploying chatbots to quickly solve basic issues. 

The key benefits of messengers for customer support are:

  • Client data analysis: many messaging apps provide customer analysis and allow tracking of their activity, major interests, and overall volume.
  • Rapid responses: thanks to instant messaging we don’t have to wait for a long time before someone answers. You can get all the necessary information in a matter of minutes or even seconds.
  • Automated service: chatbots provide 24/7 support, being very helpful when there are no agents available or a person comes with a simple query.
  • Connection with the right specialist: AI and ML technologies are able to analyze messages, filter them, and route a person to the right support specialist.

2. Remote collaboration

Nowadays remote workplaces are becoming a norm. This has both positive and negative effects, but living under the global pandemic restrictions there is no better way to keep in touch with your team, partners, and customers. Remote teams got used to utilizing numerous services for hosting online meetings, scheduling, and collaborating from an in-house office. And messengers are among the most convenient and effective apps for group conversations and texting. 

There is another useful benefit of using messengers for working remotely that is commonly overlooked by many employees. It’s the possibility to integrate them with calendars, such as Google Calendar, and schedule meetings right on the application along with receiving notifications about the upcoming events. 

3. Social media 

To be honest, how many of your friends and relatives don’t use social media? We bet, no one. 

That’s why creating business accounts on all popular social networks can entice new clients and keep the existing ones. Doing so will make communication with customers more engaging and interactive, providing a personal touch and personalized approach. 

When you use a popular messenger, such as Telegram or Facebook Messenger, you allow clients to interact directly with your brand at their own pace and all around the clock. 

If your clients are aware that a company is only DM away from them, this will certainly boost their trust, engagement, and confidence. Furthermore, being open to real-time messaging from your followers causes them to move farther on their customer journey.

What features should a service have to be effective?

Alright, now you understand that any business should use messaging apps to keep developing and to expand the clients base. But there are hundreds of different services that may satisfy your needs, so how to choose the right one? 

Fortunately, there are some key features that can be useful for every business and when choosing an app, you should primarily look out for them. Let’s discover what they are:

  • A separate app, different from what employees use for conversations with friends and family. This is highly important because such an app reduces the number of possible distractions on personal needs and informal chats, which can have negative effects on overall productivity.
  • Should support both cellular and WiFi connection. This will help you connect with anyone in the world, no matter where they are. Moreover, this will save a lot of money, because usually calls and texts via such services are free of charge, unlike those made through a landline, especially to other cities or countries.
  • Should be cross-platform and able to sync between devices. This will obviate the need to flip between a smartphone and a laptop and save a lot of time and nerves. Moreover, many services offer the possibility to switch between devices without having to log in each time. 
  • Should offer group messaging. Working in a company, regardless of its size, is always connected with sending and receiving tons of messages. Modern apps offer many effective tools for group messaging, allowing you to tap one button and send a text to a group of people. Some of them, like Slack, provide the opportunity to create public or private channels and communicate with your team or the whole department in a specially created room.
  • Should support integrations with other business platforms. There’s no doubt that your work involves more than one service you use during a working day. CRMs, calendars, cloud storage, databases, and many others are widely used in every modern business. That’s why a good app should be able to offer integrations with other tools necessary for your everyday work. This will save you a lot of time and make it quite hard to forget about important information, documents, or tasks that were shared or assigned to you on other platforms.
  • Should offer quality customer service. And again about the accessibility of client support. It’ll be much better to use a quick and easy-to-use service, managed without any problems by all your employees and clients. But we all face issues sometimes. And the main question is: are you able to provide quick and efficient solutions for them? If so, you’ve definitely chosen a great application!

5 best Android apps for messaging

Having a desktop app is convenient, but having both mobile and desktop apps is twice as convenient. There's no doubt that your phone has a default messaging tool, but it can’t provide the quality of service you deserve. Both Android and Apple users have plenty of third-party platforms that allow them to keep in touch with anyone, anytime, anywhere. But only a limited number of them contain all the features we discussed earlier in the article. So we compiled a list of the 5 best SMS apps for Android:

1. Whoosh

If you still haven’t heard about Whoosh, the reason for this is simple - it’s quite new to the market of online communication. This platform is not only about instant messaging, but also about video chats and conferences. 

Nowadays, most people feel embarrassed and stressed when they have to take part in a video conference. They always have to be alert in case someone invites them in a video chat: they have to keep the surroundings neat and clean, look nice and attractive, hide messy hair and eye bags. Whoosh wants to fight this problem and introduces the latest technologies - AI and ML - to turn each conversation into an interactive and engaging experience. The developers of the app see their main goal in popularizing video meetings by upgrading their camera lens with all necessary tools for making virtual gatherings as comfortable and pleasant as the real ones. 

So by choosing this service you’ll get not only a quick messaging app but also a reliable and effective tool for video calls and conferences.

Key features:

  • Full-HD video chat with instant messaging and superb audio quality
  • AI and ML-based tools: gesture recognition, emotions assessment, beautification, virtual scheduling assistant
  • 100% encrypted communication: host controls, end-to-end encryption, room lock
  • Interactive communication: live chat, AR masks, immersive backgrounds, team-building activities, virtual whiteboard, screen sharing
  • Cloud storage for online meetings with their transcript and the whole message history
  • Cross-platform availability: Apple, Android, Windows
  • Integrations with other platforms and calendar synchronization

2. Handcent Next SMS

Handcent, together with our next nominate, Chomp SMS, were the first two exceptionally good and popular apps for private and group messaging on Android. They both are powerful, but at the same time, heavy platforms with lots of helpful features. Handcent started its way in 2010, and since then has been updated with a user-friendly interface and pleasant design that gives it a modern and fresh appeal. As for its cost, there are two options for its customers: free and pro plans. 

Key features:

  • SMS tools: blocker, spell check, blacklisting, search, SMS/MMS backups, eCards
  • Multi-platform access: it allows users to send text messages from their desktops, without touching a mobile
  • Nice design: themes, customization options, animated emojis and stickers, ringtones and sounds, fonts, colors, vibration patterns
  • Privacy-concerned service: there is a special tab to store your private chats secured by a unique pre-set access code
  • Free audio calls via the Internet
  • Driving mode: enable it to automatically reply, making driving much safer
  • Android Wear device support

3. Chomp SMS

Chomp SMS is a classic Android app for texting. For over a decade of existence, it has gained an impeccable reputation and tons of positive reviews. Despite being a real veteran, the platform is updated every time Android updates, so we can say for sure that it has all the modern features perfect for business messaging and remote collaboration. The developers pay great attention to secure communication, so you can be sure that your messages are fully encrypted and protected while using this app.

You can download and use Chomp SMS for free, but it does include ads that can be removed by subscribing to the paid version.

Key features:

  • Various options for messaging: SMS, MMS, group messaging, private chats, scheduled messages (reminders, birthday wishes)
  • Quick service: users can respond to messages right from their notifications without switching apps
  • Professional security: text blocking, blacklisting, passcode app lock
  • Customization tools: 100+ free themes, emojis from various platforms (Twitter, Emoji One, Android, and iOS), different notification LED colors, ringtones, vibration patterns
  • A very cool feature: you can stop a text while it’s being sent. It’s really convenient, isn’t it?
  • Compatible with Android Wear, Pushbullet, Yappy, and Mighty Text for desktop notifications and quick replies

4. Facebook Messenger

Facebook offers its own messaging app for chatting with your Facebook friends. To be honest, this messenger has not really positive reviews due to its excessive usage of battery, storage, and RAM. But still, there are tons of users who are glad to have this app installed. After all, it can quickly connect you with all your Facebook friends that may have no other messengers and Facebook is the only platform where you can chat with them. By the way, with the new Messenger Rooms feature you are allowed to host online conferences with up to 50 people for free.

Key features:

  • HD video and voice calls
  • Integrated conversations with Instagram, Portal, and Oculus
  • Screen sharing
  • Texting features:  emojis, AR effects, selfie stickers, replies, forwarding
  • Customizable design: chat themes, custom reactions
  • Web security: end-to-end encryption, app lock

5. Google Messages

Google Messages is a basic Android texting app. It is pre-installed on Pixel smartphones and also is available for download on Google Play. It’s widely recognized as being a reliable and good option with various handy features. The design looks good, being light and minimalistic, like any other Google app. What is more, the app supports sending texts via a computer or any other device that has a browser installed. Google Messages is free to download and use. 

Key features:

  • Instant messaging with a decent search function
  • Customizable design: light and dark modes, theming options
  • Additional tools for texting: group texting, spam protection, audio messages
  • RCS functionality that allows reading receipts and file sharing
  • Emojis, stickers, GIFs, videos sharing
  • Integration with Google Assistant
  • Connection with other businesses

Final words: What is the best app for you and your business?

Honestly, no one knows the answer to this question. There are plenty of great, reliable, and popular apps that may suit your business needs perfectly. We’ve discussed only top apps for Android, but for other operating systems - Apple, Windows - you may need something different. 

But we can say for sure that the choice depends on the size of your business, the requirements and needs of your team, the features you find the most important, and the budget allowed to spend on such a service. Of course, almost every app has a free plan or a trial version, but its functionality may be limited and the subscription may be a better option. 

Moreover, it’s important to decide whether you want a service, which uses traditional landline technologies, or a platform working fine with a cellular or WiFi connection. 

Another point to consider is the functionality of the service. It may be a simple messenger, like Google Messages or Chomp SMS, or an all-in-one platform with all necessary features for remote collaboration, like Whoosh or Slack.

Just make sure you remember all these points, then think over the main features you wish a service had, and look through popular market offers. We’re sure that after several tries, you’ll definitely find just the right tool for you and your team.

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